Mentoric — Terms & Conditions

Last updated: June 1, 2026 · Effective date: June 1, 2026

Plain-language summary (for kids and parents): These are the rules for playing Mentoric. A grown-up needs to agree to them and give permission before a child plays. Be kind, play fair, and don't try to break or copy the Game. The math problems, art, characters, and code belong to us. In the future there may be things you can buy — only a grown-up should make purchases. We do our best to keep the Game running well, but we can't promise it's perfect.

1. About These Terms

These Terms & Conditions ("Terms") are a legal agreement between you and Mentoric LLC ("we," "us," "our") governing your access to and use of the Mentoric game, website, and related services (together, the "Service").

By creating an account, clicking "I agree," or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Please also read our Privacy Policy carefully — it explains how we handle children's personal information.

2. Who Can Use Mentoric (Eligibility & Parental Consent)

Mentoric is an educational game designed for children, including children under 13.

If you are under the age of majority in your country (typically 18), you may use the Service only with the involvement and permission of a parent or legal guardian.
If you are under 13 (or under the higher age of digital consent in your country, up to 16 in parts of the EU), a parent or legal guardian must create or approve the account and provide verifiable consent as described in our Privacy Policy before any personal information is collected.
Parents and guardians who set up or approve an account for a child agree to these Terms on behalf of themselves and the child, are responsible for the child's use of the Service, and are responsible for supervising that use.

By agreeing to these Terms, the adult account holder represents that they are at least 18 years old and have the legal authority to enter into these Terms on behalf of any child using the account.

3. Accounts

You may use the Service with a registered account (email and password, handled through Google Firebase Authentication) or, where offered, via anonymous play.
Keep account login details confidential. The account holder is responsible for activity that occurs under the account.
Provide accurate information and keep it up to date.
Tell us promptly at [email protected] if you believe an account has been accessed without permission.
We may refuse, suspend, or close accounts that violate these Terms or the law (see §11).

4. License to Use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and play Mentoric for personal, non-commercial, educational use. We may also offer the Service for classroom or institutional use under a separate written agreement.

All rights not expressly granted are reserved by us.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful, harmful, or fraudulent purpose;
Cheat, exploit bugs for unfair advantage, or use bots, scripts, or automated tools (other than the in-game tools we provide) to interfere with gameplay or progress;
Attempt to access accounts, data, or systems that are not yours;
Reverse engineer, decompile, copy, scrape, or create derivative works from the Service or its content, except where the law expressly permits;
Disrupt, overload, or attempt to gain unauthorized access to the Service, its servers, or networks (including our Firebase backend and asset infrastructure);
Remove, obscure, or alter any proprietary notices; or
Upload or transmit malware, or any content that is illegal, harmful, or infringes others' rights.

Because the Service is used by children, we expect respectful, age-appropriate conduct at all times.

6. Educational Content — No Guarantee of Outcomes

Mentoric provides math learning content, an adaptive difficulty engine, tutorials, and hints. We work hard to make the content accurate and effective, but the Service is a learning aid and we do not guarantee any particular educational result, grade, score, or level of improvement. The Service is not a substitute for a teacher, school curriculum, or professional educational assessment.

7. Virtual Items, Currency, and Purchases

The Service includes virtual items and in-game currency, such as gold, XP, wizard skins, scrolls/spell tiers, health potions, and similar features ("Virtual Items").

Virtual Items have no real-world monetary value, cannot be exchanged for cash, and are licensed — not sold — to you for use within the Service only.
Today, gold and other Virtual Items are earned through gameplay and are not purchasable.
Future paid features. We may introduce optional paid features or purchasable Virtual Items. If we do:
- Payments will be handled by a third-party payment processor (e.g. Stripe) under its own terms;
- Because children use the Service, purchases must be authorized by a parent, guardian, or adult account holder, and you authorize us and our processor to charge the payment method provided;
- Prices, applicable taxes, and any subscription/billing terms will be shown before you buy;
- We will update these Terms and our Privacy Policy, and obtain any required consent, before any paid feature goes live.
Refunds. Except where required by applicable consumer-protection law or stated at the time of purchase, purchases are final. Your statutory rights — including any cancellation/withdrawal and refund rights for consumers in your country — are not affected by this section. To request a refund or report an unauthorized purchase (for example, a purchase made by a child without permission), contact [email protected].
We may change, limit, or discontinue Virtual Items or paid features, but we will not unfairly take away Virtual Items you have already paid for, except as permitted by law or these Terms.

8. Intellectual Property

The Service and all of its content — including the math problems and notation, characters (such as the wizard and Archimedes the mentor), artwork, sprites, backgrounds, music, sound, voice, text, software, and design — are owned by us or our licensors and are protected by copyright, trademark, and other laws. "Mentoric" and our logos are our trademarks. You may not use them without our prior written permission. Any feedback or suggestions you send us may be used by us freely and without obligation to you.

9. Third-Party Services

The Service relies on third-party providers (for example, Google Firebase for accounts, database, and storage; analytics and error-monitoring providers; and, in the future, a payment processor). Your use of the Service may be subject to those providers' terms, and we are not responsible for third-party services we do not control. See our Privacy Policy for how these providers handle data.

10. Service Availability and Changes

We may modify, update, suspend, or discontinue the Service or any feature at any time, including changing game mechanics, content, or progression systems, with or without notice. We aim to give reasonable notice of significant changes where practical. The Service is provided on an ongoing basis and we do not guarantee uninterrupted or error-free availability.

11. Suspension and Termination

You may stop using the Service at any time, and a parent or account holder may request that we close an account and delete associated personal information (see the Privacy Policy).

We may suspend or terminate access to the Service, or remove content, if you breach these Terms, if required by law, or to protect the Service or other users. On termination, the license in §4 ends and you must stop using the Service. Sections that by their nature should survive termination (including §§7–8, 12–16) will survive.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that defects will be corrected. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you, and nothing in these Terms limits rights that cannot be limited by law (including consumer rights).

13. Limitation of Liability

To the fullest extent permitted by law, Mentoric LLC and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, progress, profits, or goodwill, arising out of or related to your use of (or inability to use) the Service. To the extent we are found liable, our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the claim, or (b) USD 50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law does not allow to be limited. Consumer rights are not affected where the law gives you protections that override these limits.

14. Indemnity

If you are an adult account holder using the Service in a non-consumer capacity, you agree to indemnify and hold us harmless from claims and costs (including reasonable legal fees) arising from your misuse of the Service or breach of these Terms, to the extent permitted by law. This section does not apply to consumers where prohibited by applicable law.

15. Governing Law and Disputes

These Terms are governed by the laws of Israel, without regard to conflict-of-laws rules. Disputes will be subject to the competent courts of Tel Aviv, Israel. If you are a consumer, you may also benefit from mandatory protections and the courts of the country where you live, and nothing here deprives you of those rights.

We encourage you to contact us first at [email protected] so we can try to resolve any concern informally.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email to the account holder or a notice in the Game) and, where the change affects children's personal information, obtain any required parental consent before it takes effect. Your continued use of the Service after the changes take effect means you accept the updated Terms. The "Last updated" date shows the current version.

17. Contact Us

Mentoric LLC
Tel Aviv, Israel
Support: [email protected]
Privacy: [email protected]